TitanFit Gear – Shipping Policy

At TitanFit Gear, we are committed to delivering your fitness equipment safely and reliably throughout the United States. This Shipping Policy outlines our handling times, shipping methods, estimated delivery windows, and other key details to ensure a smooth experience.

Shipping Locations

We currently ship to all 50 U.S. states, including Alaska and Hawaii. We do not ship internationally at this time. If you need delivery to a U.S. territory or military address (APO/FPO), please contact us in advance to confirm eligibility.

Order Handling Time

All orders are subject to a handling time of 2 to 5 business days, during which we process, pack, and prepare your items for shipment. Handling time does not include weekends or holidays.

Please note that during peak seasons or high order volumes, handling times may be slightly extended, but we will do our best to keep you updated.

Transit Time

Once your order has been processed and shipped, the estimated transit time is 4 to 7 business days, depending on your location and the carrier used. This time frame does not include the initial handling time.

Shipping Methods

Freight shipments (for heavy or oversized gym equipment) may take longer and require scheduled curbside delivery.

Shipping Rates

Shipping rates are calculated at checkout based on your order size, weight, and delivery address. Some items may qualify for free standard shipping, which will be indicated on the product page.

For freight deliveries, additional fees (e.g., for lift gate service or remote areas) may apply. We will notify you in advance if any extra charges are required.

Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can follow your shipment’s progress via the tracking link or by logging into your TitanFit Gear account.

Please allow up to 24 hours for tracking updates to appear after shipping confirmation.

Freight Delivery Guidelines

For large/heavy equipment shipped via freight:

• Standard delivery is curbside only. In-home placement and assembly are not included unless arranged separately.
• Someone must be present to inspect and sign for the shipment.
• Please inspect items carefully before accepting delivery. If there is visible damage, refuse the package and contact us immediately.

Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged, contact us within 48 hours of the delivery date. TitanFit Gear is not responsible for packages marked as delivered by the carrier but not received. However, we’ll work closely with you to resolve any issues.

Shipping Delays

While we strive to ship and deliver on time, unexpected delays (e.g., weather, holidays, or carrier-related issues) may occur. TitanFit Gear is not liable for delays once your order is in transit, but we are always available to help track your package and provide support.

Contact Us

If you have any questions about shipping, freight delivery, or order status, please reach out to our customer care team:

Email: support@equip-gyms.com
Phone: 1-618-270-6161
Business Hours: Monday to Friday
Address: 20 N Wacker Drive Suite 1000,
Chicago, IL 60606